Privacy Policy

1. Information We Collect

We collect personal data necessary to provide and improve our Services, including:

• Account Information: name, phone number, profile details
• Location Data: real-time and approximate location for rides, deliveries, and service matching
• Device & Usage Data: IP address, device type, app interactions, log data
• Transaction Data: payment records, order history, subscriptions
• Communications: customer support messages, verification logs (including OTP records)

2. How We Use Your Information

We process your data for legitimate business purposes, including to:

• Provide, operate, and maintain our Services
• Match users with drivers, sellers, and service providers
• Process payments, subscriptions, and transactions
• Enhance safety, prevent fraud, and enforce platform policies
• Communicate with you, including service updates and notifications
• Improve performance, features, and user experience

3. Legal Basis for Processing

Where applicable under international data protection laws, we process personal data based on:

• Your consent
• Performance of a contract (e.g. providing requested services)
• Compliance with legal obligations
• Legitimate business interests, including fraud prevention and service improvement

4. Location Data

We collect and process location data to enable core features such as ride-hailing, delivery tracking, and nearby service discovery. Location data may be collected when the app is active and, where permitted, in the background to support ongoing services.

5. Sharing of Information

We only share personal data where necessary and in accordance with this policy:

• With drivers, couriers, or service providers to fulfill requests
• With buyers and sellers to complete marketplace transactions
• With third-party service providers (e.g. payment processors, cloud services)
• With regulatory authorities or law enforcement where required by law

We do not sell personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures, including encryption, access controls, and monitoring systems, to protect personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure.

7. Authentication & Account Security

We may use one-time passwords (OTP) or similar verification methods via SMS or messaging platforms. You are responsible for maintaining the confidentiality of your account credentials. Actions verified through your account or OTP may be treated as authorized.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permitted
• Object to or restrict certain types of processing

10. International Data Transfers

Your data may be processed and stored in countries outside your country of residence. Where this occurs, we take steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. Third-Party Services

Our Services may integrate with third-party providers such as payment gateways, mapping services, and analytics tools. These providers operate under their own privacy policies, and we are not responsible for their practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Services after such updates constitutes acceptance of the revised policy.

Contact

Mswahili Technologies
Email: info@mswahili.com
Website: https://mswahili.com